Cancellation Policy –
Ondoor Computer believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:
- Cancellations will be considered only if the request is made before shipping the item. However, the cancellation request will not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.
- There is no cancellation of orders placed under the Same Day Delivery category.
- No cancellations are entertained for those products that the Ondoor Computer marketing team has obtained on special occasions like Diwali. These are limited occasion offers and therefore cancellations are not possible.
- In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 24 hours of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.
- In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them.
Refund Policy –
- When you buy our products/services, your purchase is covered by our money-back guarantee. If there is any manufacturing defect and information given within 48 hrs of product received, we will cheerfully issue a full refund after verification of the same.
- Please include your order number (sent to you via email after ordering) and we take customer feedback very seriously and use it to constantly improve our quality of service.
- For cash on delivery transactions, we will initiate a bank transfer against the refund amount against the billing details shared by you.
- For payments done through credit/debit cards, net banking or any wallet, the refund will be processed to the same account from which the payment was made within 24-48 business hours of us receiving the products back.
- It may take 2-3 additional business days for the amount to reflect in your account.